Not tough enough yet.
February 18th, 2009
You know things aren’t tough enough for businesses when we send them an opportunity to do a new job and gain a new customer, and they don’t respond. Either they are too busy, couldn’t be bothered, or have no customer service skills at all. Those who don’t follow up on jobs are restricting their wealth potential. Good luck to new tradesmen that go out and make a name for themselves doing the jobs that don’t seem big enough for the larger businesses. Big business often forget, and loose sight of the fact that small jobs lead to big jobs and that a satisfied customer will tell at least 7 friends of their good experience, but news of a bad experience will spread like a disease.
Just so customers don’t think that we’re not doing our job, we are considering sending to those that add a job, a list of businesses that we inform about their request, so they can take note of those that don’t contact them. In these early stages of business we are sending an average of 7 invites to businesses to contact a client. We know how many respond and it’s not a good reflection in some industries. Some are much better than others, but builders, plumbers, concrete rs, electricians and renovators are amongst the worst.
Don’t whinge about there being no work. A little attitude adjustment wouldn’t go astray. Perhaps if business owners thought a client knew they were told about a job, they might be more inclined to actually get of their backside and serve. Not serving or contacting a client is like leaving a customer standing at a counter waiting to be served, while someone sits at a desk a couple of meters away ignoring them. We all have bad customer service stories, and the opinion of the way business is conducted is soured permanently. We could write a book on “How to loose customers in one easy step”
We’re trying to put the customer service as a priority back into business. It’s going to be a long hard battle, but personally I’m sick of businesses that don’t care and I will purposely pay more for good service and let the slack ones know I use their opposition and why. Bring on competition.
Do the sums.
February 10th, 2009
We have aimed to make our system fair and affordable.
I was looking at another site the other day that claims to send out up to 20 invites to suppliers in response to a job request. The supplier gets a brief SMS with contact details of the buyer. Not enough info and too many suppliers, but what really surprised me was the cost to the supplier. At a cost of nearly $180 a year with no guarantee of any clients at all, I considered it wasn’t good value. I know that one good client for the year would probably pay for it, but why waste that money?
What is Best Trade Bid’s guarantee? At least18 qualified client opportunities for the same money, and it doesn’t matter how long it takes to get those clients. It could all happen in one day or 5 years. We believe you should only have to pay for clients details when you get them. That’s affordable. Unfortunately people assume that you only get what you pay for and in most cases that is true. So the assumption is if a lead only costs you $10 there isn’t any quality of information and it’s a waste of money. Wrong, wrong, wrong.
You will have already preselected the details of your business profile on the web site when you registered. The client we provide is qualified and matched to your business in three ways, the category, scope and the region of your service.
Your pre-paid lead credits remain in stock for you to use at anytime, one is automatically deducted when you obtain a clients contact details. You pay per client.
I can’t understand why businesses would prefer to pay a yearly or monthly subscription with no guarantee. It seems like a small amount per month at just under $15 but realistically you have to ask yourself how many jobs you would actually get in one year? My guess is if you get one a month you would be classed as very successful indeed.
What about having to compete with up to 20 businesses in the same category for your job after paying the monthly fee? That would be almost enough to make you give up before you start. I’m sure you would want some form of exclusivity. At Best trade Bid we limit the number of suppliers by allowing the buyer to select how many they want to contact them, and businesses are contacted on a rotational basis. The small businesses will get job opportunities just as much as the bigger businesses. That’s fair
Trades best bid
February 4th, 2009
Often described in Australia as a Tradie, here he makes his bid best. So we called the company Best Trade Bid. The client gets the best bid and the tradesman that bids best, obviously wins the job.
This is a FREE service to the buyer. FREE membership for buyers and suppliers, offering what we believe to be the best value in lead generation in Australia. If your looking for a really good deal from a business that wants your business, simply register your details, add a job, and answer the tradesman’s calls. When you have a look at our list of services, you will notice, it is not only the trades we cater for, but a huge array of businesses and services. We look on it like this, if anyone is in business, then they are a trader, but to call the business Traders Best bid, seemd like we’re into trading stocks and shares etc… Our name simply tells you what you get. Best trade Bid
When times are tough the tough get smart
Now that things are a little harder and every business needs to trim the excess, now is the best time for businesses to list their skills and services.Cut back on excessive unprofitable and ineffective advertising. That doesn’t mean you don’t advertise elsewhere, but it does mean you should be able to cut back on other schemes. When a client uses us to find a supplier you will be the first to know about it, receiving a description of the job in the region it is required. You then have the choice to accept lead or not. No lead = No cost. It is so much more economical to pay per client than to spend money on advertising in the hope that there is someone that wants your products. At Best Trade Bid it’s only when you want the client details that it costs a small fee.
You are competing in the open market place and you don’t know what other businesses the client has been to see about their requirements. You need to impress the customer enough to have them spend the money at your shop. Think about what makes you different from your opposition, why are you so much better?
Perhaps it’s after sales service, or warranty, maybe a giveaway. Maybe it’s just friendly service, a listening ear, going a little out of your way for your client.
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